Refund policy

There is ZERO return policy on CUSTOM items as these items cannot be returned to stock and or reused.  We thank you for your understanding.  

We do, however, have a 10-day return policy on all other items, which again excludes CUSTOM items.  This means you have 10 days after receiving your item to request a return.

To be eligible for a return on a non customized item, your item must be in the same condition that you received it, unworn or unused, with tags, AND be an item that has a MANUFACTURER DEFECT ONLY. The item must also be returned in its original packaging. You’ll also need the receipt or proof of purchase in order to be eligible for a return and refund of this non customized item.

To start a return, you can contact us at info@overcomercrafts.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will NOT be accepted and are therefore deemed ineligible for return/ not considered eligible for a refund.

You can always contact us for any return questions or concerns at info@overcomercrafts.com 

Damages and issues
Please inspect your order upon receipt and contact us immediately (with 48 hours or less) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like CUSTOM items.  The definition of  such items include but are not limited to items that contain: names, color changes from original item pictured on website, personalized numbers, individually significant information, etc.). Other types of custom products include items such as special orders, personalized items and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch with us at info@overcomercrafts.com if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

- UNFORTUNATELY  due to pandemic restrictions and protocols we can not accept exchanges at this time.  Should this policy change based on the current protocols put in place, those changes will be denoted here.  

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.